Then check the mailbox Exists (See Check for existence of mailbox sections below).1. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked. If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).
Therefore, if you are working in Cached Exchange Mode and if you are working online — that is, your connection status is Connected to Microsoft Exchange — Outlook uses both the offline address book and the GAL to provide a complete listing of user information.
If you are in Cached Exchange Mode and your connection status is Disconnected, Trying to Connect, or Offline, you can see only the information that is in the offline address book.
Note: If you are using Cached Exchange Mode, we recommend that you download the full details of the offline address book.
This reduces the number of times the Outlook window might become unresponsive and the number unnecessary connections to the Microsoft Windows Server Active Directory.
24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.
Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.If you open the Microsoft Office Outlook 2007Address Book and do not see the name or e-mail address you are looking for, you might need to choose another address book from the Address Book list.If you find yourself choosing another address book frequently, you can change the default address book that is displayed when you open the Address Book.This reduces network traffic and improves performance.The offline address book is a snapshot of information from the Global Address List (GAL).The offline address book contains the properties of a user, such as email addresses, that Microsoft Outlook requires to send an email message and display information about the sender.