After leaving the installer for ~30 minutes, it finally brings up an error stating it could not run the Blizzard agent; This gives me an error code - BLZPTS00007 - which gives me a few more google hits including a seemingly official guide on how to troubleshoot agent issues on Battle.net, however performing the steps listed under 'Advanced Troubleshooting' still hasn't resolved my problem.
How can I get past "Updating setup files..." when reinstalling Diablo 3, and what is error BLZPTS0007?
I used to have it installed and working on this machine and removed my previous install using Add/Remove Programs.
However, now when I try to reinstall the game, the Diablo 3 Setup starts 'Updating setup files...' and then hangs; I have had a quick google for ideas on how to fix it which seems to bring up a bunch of posts when the server loads were really high last year, nevertheless I have been through the list of suggestions, making sure that secondary login is enabled, running the installer as administrator, etc.
maybe it's something else for me because it still just won't work =( Hope it works for everyone else, maybe I'll find something that works for me! Are you sure something else like your firewall is not blocking the connection?
You could also try to do the same but start your windows in Safe Mode with Network and run the installer.
I went to bed last night almost ready to give up on this, but i figured i'd try again today and see if Blizz fixed the problem, but it was the same as last night.
Your solution really did work because i can see it downloading now, so thanks alot man! I have been doing this for about an hour, following each step over and over...
I had to delete folder one more time, then it started downloading. I'd suggest sticky this thread, since I'm pretty sure with 200k more people with AP getting invites, more people are likely to get stuck on the same problem.
I actually have no idea why this fixed it, but this was the only thing I did. So sticky to not flood the forums with the same threads.
Killing any of the agent processes that spawn (it spawns many) results in the launcher loading with an immediate error stating "There has been a communication error, please restart the launcher", restarting the launcher results in the process repeating againsince it didn't "install" yet - there is no entry in add/remove programs.
I have nothing in My Documents, I have the launcher files in C:\Program Data and I have removed all of those, I have cleared all of my various temporary file locations as per the recommendations, rebooted, ensured that none of the files had returned, etc etc - still doesn't get past that screenshot For whatever reason, Internet Explorer (which I never use) was set to "work offline".
Would you like to answer one of these unanswered questions instead?