I did not realize that a payment had been returned from the bank due to bank error. The supervisor "Clyde" also started out by immediately saying I hadn't been speaking to anyone at Synchrony Bank in my online chat, but to Old Navy, so that was why he didn't know what my complaint was about.
After 7 minutes of being told I was connected to a representative, suddenly it said, "The session has ended," and indeed, I was disconnected.
Eventually he agreed to connect me via online chat with a "manager" whose name was "Peyton **" Peyton ** greeted me by name, I greeted him back, then I waited.
However, if we take a deeper dive, you’ll see that they are actually quite different in a lot of ways.
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In the modern era, Vo IP (Voice over IP) is the current and future standard in making phone calls.
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I was denied contact with a supervisor for at least 20 minutes, told they could not give me any more information about the person I was speaking to at Synchrony Bank other than his first name, supposedly "Tennyson," and that he could not give me the name, or even a phone number or location for a supervisor, if he did ever connect me with one.
After that hour-plus of wasted time, I called the customer service number.
Some offer free calling within the United States to any U.